Vacancy No                                        5261

Job Title                                          Internal Sales

The Company

Our Client is a leading independent plumbing merchant dedicated to providing high-quality plumbing products and exceptional customer service.

Job Description:

Position Overview:

Sales inquiries, providing exceptional service, and ensuring customer satisfaction to drive repeat business.

Key Responsibilities:

Sales and Profitability:

• Responsible for achieving sales GP targets for the branch.
• Contribute to overall branch performance targets through effective sales practices.
• Help deliver branch sales in line with sales targets by actively promoting and selling company products.

Customer Engagement and Support:

• Engage with customers both in person and on the telephone, taking orders, providing advice, and resolving issues promptly.
• Build and maintain strong relationships with customers to maximize sales opportunities.
• Contact key customers regularly to review the company’s performance and address any concerns.
• Work collaboratively with the branch’s dedicated Area Sales Representative to generate business and drive sales.

Order and Supplier Management:

• Negotiate with suppliers and monitor customer orders to ensure smooth, timely delivery and 100% customer satisfaction.
• Obtain quotes for special items from suppliers, ensuring the most cost-effective options are secured.
• Audit quotations to ensure they are pursued and followed through to successful completion.

Operational Duties:

• Provide support for marketing campaigns and promotions to maximize their impact on sales performance.
• Stay up to date with product knowledge to offer informed and exceptional customer service.
• Provide cover for the trade counter as needed to maintain seamless customer service.

General Duties:

• Ensure all company health and safety policies and procedures are adhered to.

Qualifications:

• Proven experience in a sales or customer service role, preferably in the plumbing and heating or building supplies industry.
• Strong communication and interpersonal skills for building positive customer relationships.
• Ability to multitask and manage time effectively in a dynamic environment.
• Proactive problem-solving skills and the ability to negotiate effectively.
• Basic computer skills and experience with sales system

Location:              Oxford

Hours:                  

07.30am to 17.00pm Monday to Friday, 08.00am to 12.00pm alternate Saturdays

Salary:                   £30,000 depending on experience

Bonus:                  Monthly bonus based on branch gross profit performance targets