Published: June 27, 2018
Birmingham, United Kingdom
Job ID Number
Negotiable + Excellent Benefits
Hayley Reynolds


Vacancy No                        3419



Vacancy Description      

Are you a sales driven individual committed to delivering the highest level of customer support?                                               

If so, we are retained by a leading manufacturer of architectural building products who, due to continued success, are seeking to appoint a Customer Sales Support person at their offices in Birmingham.


  • Customer Service & Sales Support is responsible for delivering exceptional customer experience, delighting our Client’s customers by effectively processing and fulfilling their orders or enquiries and ensuring our Client are easy to do business with. They are responsible for obtaining customer feedback (voice of the customer) and exceed customer experience standards in line with KPIs
  • All enquiries to be handled in a professional and timely manner, in line with standard processes and KPIs to give the best customer experience, including; order entry, complaint resolution, order enquiry, pricing queries, product availability, delivery lead times, warranty claims, returns, etc.
  • Ensure that all customer interaction and transactions are recorded and tracked in the ERP (currently Oracle, will be Dynamics) & CRM systems.
  • Effectively communicate, interface and collaborate with all other functions including sales, finance, marketing, business line to deliver best customer experience
  • First point of contact for the main office telephone number and route calls as necessary
  • Use a proactive approach to customer orders by reviewing individual customer purchases, and their needs to finalize the correct order and offer alternative products where appropriate. Proactively resolve pricing and/or product queries before orders processed
  • Administer project & special pricing, ensuring procedures & levels of approval (LOA) are adhered to
  • Prioritize and organize work flow effectively
  • Apply and share knowledge to meet more complex requests
  • Provide product and/or technical support, referring to Technical team as necessary
  • Be part of team discussions to review voice of the customer and survey information with a view to take action on findings to improve customer experience, internal processes, etc. to drive continuous improvement
  • Build & maintain relationships with our customers to give excellent customer service



  • Ability to deal with customers directly (face to face, written and telephone) using excellent oral & written communication skills
  • Excellent administration skills with strong attention to detail to ensure orders accurately processed
  • Customer centric with the ability to balance customer benefits and business goals effectively
  • Ability to plan, organize and prioritize workload to deliver KPIs
  • Excellent Team Player – displays ownership and accountability when collaborating with others
  • Problem solving ability in a complex environment, with competing priorities and varying workload
  • Enthusiastic & self-motivated
  • Able to build strong relationships both internally & externally
  • Open to change and an advocate of continuous improvement
  • IT literate, specifically Microsoft Office applications (essential)
  • Working knowledge of Oracle or Microsoft Dynamics desirable
  • Experience working in a fast-paced customer service environment, advantageous


As our Client’s business is rapidly expanding, they are able to offer a competitive package along with excellent career progression opportunities to the successful Candidate.


Location/Area                   BIRMINGHAM

Salary                                    NEGOTIABLE + EXCELLENT BENEFITS




We are constantly seeking candidates within the Construction Material Sales Sector in the following roles:

Sales Manager, Account Manager, Area Sales Manager, Business Development Manager, Specification Sales Executive, Specification Sales Manager, Branch Manager, Field Sales, Account Executive, Key Account Manager, Field Sales Executive, Field Sales Representative, National Account Manager, Account Executive, Territory Sales Executive, Area Sales Manager, National Sales Manager, Internal Sales, Sales Office Manager, Key Accounts Sales, National Account Sales, National Sales Manager and Sales Director.


We cover all roles within the Construction Materials sector including:

Builders Merchants Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, KBB Jobs, Civil Engineering Sales Jobs, M&E Sales Jobs, Timber Sales Jobs, Roofing Sales Jobs, Plumbing Sales Jobs, Insulation Sales Jobs, Interiors Sales Jobs, Aggregate Sales Jobs, Quarry Products Sales Jobs, Concrete Sales Jobs, Plant Hire Sales Jobs, Plant Sales Jobs, Tool Hire Sales Jobs, Access Equipment Sales Jobs, Portable Accommodation Sales Jobs, Scaffolding Sales Jobs, Formwork Sales Jobs, Reinforcement Sales Jobs, Bathroom Sales Jobs, Kitchen Sales Jobs, Bedroom Sales Jobs, Bathroom Showroom Sales Jobs, KBB Sales Jobs, Plumbing & Heating Sales Jobs, Heating Sales Jobs, HVAC Sales Jobs, Ventilation Sales Jobs, M&E Products Sales Jobs, Washrooms Sales Jobs, Sanitaryware Sales Jobs, Build Systems Sales Jobs, Cladding Sales Jobs, Curtain Walling Sales Jobs, Façade Sales Jobs, Structural Steel Sales Jobs, Brick Sales Jobs, Block Sales Jobs, Stone Sales Jobs, Architectural Stone Sales Jobs, Masonry Sales Jobs, Pipe Sales Jobs, Drainage Sales Jobs, Geotextile Sales Jobs, Attenuation Sales Jobs, SUDS Sales Jobs, Paving Sales Jobs, Landscaping Products Sales Jobs, Street Furniture Sales Jobs, Doors Sales Jobs, Joinery Sales Jobs, Timber Products Sales Jobs, Off Site Construction Sales Jobs, Timber Distribution Sales Jobs, Timber Importers Sales Jobs, Timber Engineering Sales Jobs, Timber Frame Sales Jobs, Sips Sales Jobs, Fencing Sales Jobs, Windows Sales Jobs, Ironmongery Sales Jobs, Hardware Sales Jobs, Access Control Sales Jobs, Lock Sales Jobs, Locking Systems Sales Jobs, Home Automation Sales Jobs, Lifts & Escalators Sales Jobs, Flooring Sales Jobs, Ceramic Tiles Sales Jobs, Adhesives Sales Jobs, Consumables Sales Jobs, Render Sales Jobs, EWI Sales Jobs, Insulation Sales Jobs, Plasterboard Sales Jobs, Partitions Sales Jobs, Fit Out Products Sales Jobs, Interiors Sales Jobs, Coatings Sales Jobs, Sealants sales Jobs, Roofing sales Jobs, Roofing Products Sales Jobs, Tools Sales Jobs, Fixings Sales Jobs, Roof Windows Sales Jobs, Lintels Sales Jobs, UPVC Windows Sales Jobs and all other Construction Materials Sales Jobs

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