Associate Account Manager – Commercial Interiors (4645)

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Job Detail

  • Consultant Grant Neale
  • Type Full time
  • Product Sector Fit OutInteriors
  • Vacancy id 4645

Job Description

Are you a driven, organised, methodical and ambitious ACCOUNT MANAGER with experience in promoting interior products to Architects, Interior Designers & End user clients

If so, we are working with a Leading Manufacturer of highly sustainable and design-led FLOORING SOLUTIONS who are seeking to recruit an ASSOCIATE ACCOUNT MANAGER to join their already well-established team with responsibility for the development of secondary accounts in the Clerkenwell and surrounding areas.

The Role

To grow business within a portfolio of accounts within the proximity of their central London Showroom. Also acting as holiday/absence cover to help manage the facility and will also support customer activity and events.

Key Responsibilities

  • Maintain and develop relationships with existing customers in order to provide support and develop an awareness of the benefits and uniqueness of our client’s products, services and offers/campaigns, and identify the decision-makers.
  • Develop and implement plans and actions for identifying or reactivating customers and setting up new accounts
  • Identify, monitor, report and record all sales opportunities in Salesforce so that they may be converted into sales, to maintain and improve market share.
  • Provide cover and support for the Showroom Manager when required
  • Collaborate with colleagues with integrity on projects which are interconnected across territory lines, support each other and communicate proactively to ensure our client is in the best position to win business.
  • Influence the specification of products and services within pricing guidelines and monitor sales levels to ensure business mix whilst ensuring billings targets are reached or exceeded.
  • Identify market and competitor information and feed it back to the business in order to ensure market requirements and competitor developments are incorporated into marketing and NPD plans.
  • Understand customer requirements for sustainability in order to spot opportunities for the sale of sustainable products and services and engage customers with the sustainability story.
  • Complete administration on time so that accurate analysis reports can be prepared for use in measurement of progress and forward planning.

Key Performance indicators

  • Budget target (Bonus)
  • Number of new /reactivated buying A&D, Contractor and end users accounts created (and developed) (Role specific – More details provided upon appointment)
  • Billings and/or market share growth with existing customers
  • Average Selling Price


  • Product, market standards, Competition and Market Knowledge
  • Specification selling techniques
  • Relevance of the visit planning according to customer classification
  • Deliver action plans in time (COP or Business Plan)
  • Adherence to commercial sales policy and procedures
  • CRM system update monthly measure and quality of monthly activity report
  • Customer Loyalty and satisfaction
  • Personal development objective (from appraisal)

Scale & Scope of the role

  • London showroom based with a daily visit to customers (Monday – Friday)
  • Projects with long lead times, typically up to 18 months
  • Specific customer base (Specifiers, End Users, Project Managers, Quantity Surveyors)
  • Account base specified by customer type
  • Supporting customer events (some of which are outside of core working hours)

Competency Profile

Relating & Networking

Establishes good relationships with customers and staff; Builds wide and effective networks of contacts inside and outside the Organisation; Relates well to people at all levels; Manages conflict; Uses humour appropriately to enhance relationships with others.

Persuading & Influencing

Makes a strong personal impression on others; Gains clear agreement and commitment from others by persuading, convincing and negotiating; Promotes ideas on behalf of self or others; Manages conflict; Makes effective use of political processes to influence and persuade others.

Planning & Organising

Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks; Monitors performance against deadlines and milestones.

Delivering Results & Meeting Customer Expectations

Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; Consistently achieves project goals.

Entrepreneurial & Commercial Thinking

Keeps up-to-date with competitor information and market trends; Identifies business opportunities for the organisation; Demonstrates financial awareness; Controls costs and thinks in terms of profit, loss and added value.

Knowledge, Skills and Experience Required – ESSENTIAL

  • To be considered Candidates MUST be located WITHIN AN ACCEPTABLE COMMUTABLE DISTANCE FROM CLERKENWELL and have a good working knowledge of the inner ways and workings of the London Commercial Interiors market
  • To be considered Candidates MUST have at least 2-3 years of experience promoting an interior design-led product or service offering along with a satisfactory understanding of the specification sales cycle, sustainability & biophilic design.
  • To be considered Candidates MUST have had some exposure to the A&D fraternity and any close working relationships and previous successes with Fit Out / D&B Contractors and End Users would also be highly advantageous.
  • Experience in long-term project selling cycles
  • Evidence of stability and success in similar previous roles
  • Must have a growth mindset and must be a business development-driven field sales professional
  • Team player
  • Full driving license
  • Computer literate (to include excel)
  • Entrepreneurial profile: High motivation, dynamism and autonomy to develop your own business on the specified territory, with methodology and constant focus.
  • A natural networker, at ease with building relationships at all levels, and identifying the decision-makers
  • A person able to grow the existing customers and conquer new customers accelerators

Location                                               CENTRAL LONDON – CLERKENWELL AND SURROUNDING AREAS

 PLEASE NOTE: Position is fixed | field-based operating from our clients Clerkenwell showroom Monday – Friday


Customer sector

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