Vacancy No                                        5244

Job Title                                              Office Sales Manager

The Company

Our Client is one of the UK’s and Irelands leading Independent Distributors of Construction Materials supplying thousands of construction products to site nationwide.

They are looking for a driven and enthusiastic individual to join the team as a Sales Office Manager. With experience of working in a similar role within a fast-paced environment, you’ll be responsible for managing a team of administrators who process customer orders and help with customer queries.

The role:

• Lead a team of Sales Office Administrators who act as the primary point of contact for telephone and email sales orders and queries, and process orders
• Help coordinate and support sales development operations
• Record tracking reports for sales, and report monthly sales figures
• Deal with customers’ queries, enquiries, requests and complaints
• Provide effective solutions that enhance the customer experience
• Identify areas for improvement in policy and process to ensure excellent customer service
• Work collaboratively with key stakeholders across the business to ensure business goals are met
• Provide excellent customer service via telephone and email, responding promptly to customer questions, queries and orders
• Mentor and develop the Sales Office Administrators, identifying processes that drive continuous improvement
• Monitor team wellbeing, absences, attendance and performance issues, acting promptly in line with policy

Skills:

• Excellent leadership ability and relationship-building skills
• Strong IT skills including working knowledge of MS Excel, Word and Outlook

• Excellent communication skills, with the confidence to deal with customers on the phone
• A positive, collaborative and solutions-focused team player with a can-do attitude
• Organised, proactive and responsive with excellent attention to detail

Qualifications/Experience:

• Minimum 2 years’ experience in a similar role
• Experience in using sales order processing systems would be advantageous
• Knowledge of construction products would be a huge advantage

Location                                               Essex

Salary                                                   Negotiable